Privacy Policy

This Privacy Policy explains how Viper Spin, operated via the website viperspin-aussie.com, collects, uses, stores, and discloses your personal information. It applies to all players, visitors, and other users who access or use viperspin-aussie.com from Australia or elsewhere. By using our website and services, you agree to the practices described in this Privacy Policy. This Privacy Policy is effective as of 1 January 2025 and is intended to remain in force, subject to updates, through at least 31 December 2026.

Who We Are

For the purposes of this Privacy Policy, references to "we", "us", or "our" mean the operator of the online gambling services marketed under the brand name "Viper Spin" through viperspin-aussie.com and reviewed under the project name Viper Spin.

Please note that certain corporate and registration details of the operator are not fully specified in the current profile. The operator is understood to be a company incorporated under the laws of Curaçao and holding an online gambling sub-licence issued under a master licence in Curaçao (for example, Gaming Curaçao 365/JAZ or Antillephone 8048/JAZ). The precise legal entity name, registration number, and registered office address may be displayed from time to time in the footer of viperspin-aussie.com or in the account area and form part of this Privacy Policy by reference.

Until such information is clarified, you should treat the details appearing on the licence validator page and in the website footer as the authoritative information about the operator.

Contact Details and Data Protection Responsibility

Website: https://viperspin-aussie.com
Main contact e-mail (support and privacy): [email protected]
Telephone: not specified (you may contact us via e-mail as the primary channel)
Postal / legal address: to be confirmed; where shown on the website footer or in the licence validator, that address applies for privacy matters.

We have designated our support team as the first point of contact for privacy and data protection matters. You may address your request to the "Data Protection Officer (DPO)" or "Privacy Team" when writing to [email protected], and your request will be routed to the appropriate responsible person.

What Personal Data We Collect

We collect and process different categories of personal information in connection with your use of viperspin-aussie.com and the Viper Spin services. The specific data collected may vary depending on how you interact with us.

Identification and Contact Data

Account information: full name, username, password (stored in hashed form), date of birth, country of residence, and preferred language.
Contact details: e-mail address, telephone number (where provided), and any contact details supplied through support communications.
Verification data (KYC): copies or details of identity documents (such as passport or national ID), proof of address (utility bill, bank statement), and other documents reasonably required to comply with anti-money laundering (AML), counter-terrorism financing, age verification, and "know your customer" (KYC) obligations.

Technical and Usage Data

Device and connection data: IP address, device identifiers, browser type and version, operating system and platform, time zone, and language settings.
Log data: login and logout timestamps, page views, clicks, referral URLs, session duration, and other standard web server logs.
Cookies and similar technologies: identifiers stored in your browser or device to recognize you between sessions, as described in the "Cookies & Tracking Technologies" section.

Financial and Transaction Data

Payment data: limited payment information necessary to process deposits and withdrawals (for example, partial card numbers, payment method type, transaction IDs, and payment provider details). Full card numbers are normally processed directly by our payment partners and are not stored by us, except where strictly necessary and subject to security measures.
Account balance and transaction history: details of deposits, withdrawals, bonuses, and adjustments on your player account.

Behavioral and Gaming Data

Gameplay and betting history: games played, bets placed, wager amounts, wins and losses, game session durations, and timestamps.
Bonus and promotion usage: opt-in information, bonus activation, wagering progress, completion, and related restrictions.
Responsible gambling data: self-exclusion settings, session limits, deposit limits, reality checks, and any interactions concerning problem gambling or responsible gambling measures.

Communication and Support Data

Customer support records: contents of e-mails, chat logs, support tickets, attached files, complaints, and their resolution.
Marketing preferences: subscriptions, opt-ins and opt-outs for e-mail, SMS, and other marketing channels.

Legal Basis for Processing

We process your personal information in accordance with applicable privacy principles, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we align our practices with the standards of the EU General Data Protection Regulation (GDPR) and similar frameworks, we rely on the following legal bases and justifications:

Performance of a Contract

Account creation and management: Processing identification, contact, and login data is necessary to open, maintain, and secure your player account on viperspin-aussie.com.
Provision of gambling services: Processing transactional, gameplay, and financial data is required to accept wagers, settle bets, process deposits and withdrawals, credit bonuses, and provide customer support.

Compliance with Legal Obligations

KYC/AML and age verification: We must collect and verify identity and transactional data to comply with anti-money laundering, counter-terrorism financing, fraud prevention, and responsible gambling regulations imposed under the laws of Curaçao and any other relevant jurisdictions.
Record-keeping and reporting: We may be legally required to retain certain data and provide information to governmental, regulatory, or law-enforcement authorities.

Legitimate Interests

Service security and integrity: We process technical, usage, and behavioral data to detect suspicious activity, protect against fraud and abuse, ensure system security, and maintain service reliability.
Service improvement and analytics: We analyze aggregated or pseudonymised data to understand how our services are used, diagnose technical issues, and improve user experience and product offerings.

Your Consent

Marketing communications: We may send you promotional e-mails, SMS, or push notifications based on your consent, which you can withdraw at any time.
Cookies for analytics and advertising: Non-essential cookies and similar technologies are used based on your consent where required by law. You can manage preferences via browser settings or any internal tools we provide.

Purpose of Processing

We use your personal data strictly for specified, explicit, and legitimate purposes. The main purposes include:

Providing and operating the casino services: to create and manage your account, authenticate logins, offer games, process deposits and withdrawals, credit and manage bonuses, and provide customer support.
Legal and regulatory compliance: to perform identification and verification checks, monitor transactions for AML and fraud purposes, enforce age restrictions, and comply with reporting obligations in Curaçao and other relevant jurisdictions.
Improving our website and services: to conduct analytics on gameplay, user behavior, and technical performance, so that we can optimize game offerings, usability, and security on viperspin-aussie.com.
Marketing and promotions: to send you tailored offers, bonuses, newsletters, and promotional campaigns, where you have consented or where permitted by applicable law.
Fraud detection and risk management: to monitor accounts and transactions for unusual patterns, verify identity, and take appropriate measures to prevent and mitigate fraud or misuse.
Customer relationship management: to respond to your queries, handle complaints, manage responsible gambling tools, and maintain up-to-date records of your interactions with us.

Disclosure & Sharing

We do not sell your personal information. We may, however, share it with carefully selected third parties for the purposes described in this Privacy Policy and to the extent permitted or required by law.

Service Providers and Business Partners

Payment processors: banks, card schemes, e-wallet providers, and other payment service providers that process deposits and withdrawals and perform related fraud checks.
Gaming and platform providers: software suppliers and technical platforms that provide the casino games and back-office systems, and that require access to limited data for operation, troubleshooting, and reporting.
IT and security providers: hosting providers, content delivery networks, analytics tools, security monitoring services, and other vendors supporting the operation and security of viperspin-aussie.com.

Regulators and Authorities

Licensing and regulatory bodies: our Curaçao licensing authority and master licence holder, who may require information for compliance monitoring, audits, and reporting.
Law enforcement and government agencies: where necessary to comply with legal obligations, respond to lawful requests, or protect our rights, users, or the public.

Affiliates and Advertising Networks

Affiliates and marketing partners: we may share limited information (such as anonymised identifiers and aggregated performance data) with affiliates who refer players to viperspin-aussie.com, in order to measure and manage affiliate programs.
Advertising and analytics providers: with your consent where required, we may allow third-party advertising networks or analytics providers to set cookies or similar technologies to deliver targeted advertising or measure campaign performance.

Whenever we share data, we require third parties to handle it securely and only in accordance with our instructions and applicable law.

International Transfers

Because our operator is based in Curaçao and we use international service providers, your personal data may be transferred to and processed in countries outside of Australia. These countries may have different data protection standards than those in your country of residence.

Curaçao: player data required for licensing, reporting, and operational purposes may be processed in Curaçao, where our gambling licence is held.
Other regions: hosting, payment processing, technical support, and analytics providers may be located in the European Economic Area (EEA), the United Kingdom, the United States, or other jurisdictions.

Where we transfer your data internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as:

Contractual protections requiring service providers to maintain adequate privacy and security standards;
Technical and organizational measures (encryption, access controls, minimization);
Limiting transfers to what is strictly necessary for the purposes described in this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or legitimate business requirements.

General Retention Principles

Active account data: as long as your player account remains open and active on viperspin-aussie.com.
After account closure: most core account and transactional records are retained for a period of up to 5 years from the date of closure or from your last transaction, whichever is later, to meet AML, tax, and regulatory obligations and to resolve potential disputes.
Shorter retention categories: customer support communications, logs, and technical data may be kept for shorter periods where feasible, unless needed in connection with legal claims, security investigations, or fraud prevention.
Marketing data: marketing preferences and contact details used for direct marketing are retained until you unsubscribe or withdraw consent, after which we may keep a minimal record of your opt-out to respect your choice.

When data is no longer required for any permitted purpose and is not subject to mandatory retention requirements, we will take reasonable steps to delete, de-identify, or anonymise it in a secure manner.

Your Rights

We aim to handle your personal information in a way that is consistent with high international standards. While our primary legal framework is the Australian Privacy Act and APPs, we also align many of our practices with concepts found in the EU GDPR and similar laws.

Access and Rectification

Access: you can request confirmation whether we hold personal information about you and obtain a copy of such information, subject to reasonable identity verification and legal limitations.
Correction: you can request that inaccurate, incomplete, or outdated personal data be corrected or updated. You can also edit certain details directly in your account profile.

Deletion and Restriction

Deletion: you can request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (if applicable), or where the information has been unlawfully processed. We may not delete data that we are required to retain by law (for example, AML record-keeping).
Restriction: you may request that we restrict certain processing (for example, suspending marketing use) while we verify accuracy or handle objections.

Objection and Marketing Opt-Out

Objection: where we rely on legitimate interests, you may object to processing on grounds relating to your particular situation. We will carefully consider your objection and cease processing unless we have compelling legitimate grounds or legal obligations.
Marketing withdrawal: you can opt out of marketing communications at any time by following the unsubscribe link in our e-mails or contacting us at [email protected]. We will implement your choice as soon as reasonably practicable.

Data Portability (where applicable)

To the extent supported by law and technically feasible, you may request a machine-readable copy of certain personal data that you have provided to us, or ask us to transmit it directly to another service provider.

Exercise of Rights and Response Times

How to submit a request: send an e-mail to [email protected] with the subject "Privacy Request" and clearly describe the right you wish to exercise.
Verification: we may request additional information to confirm your identity before acting on your request.
Response timeframe: we aim to respond within 30 days of receiving your complete request. If more time is required due to complexity, we will inform you of the extension and reasons.
Charges: requests are generally handled free of charge. We may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests, in accordance with applicable law.

Cookies & Tracking Technologies

We use cookies and similar technologies on viperspin-aussie.com to provide, protect, and improve our services.

Types of Cookies

Session cookies: temporary cookies that exist only while your browser is open and are deleted when you close it. They are used to maintain your session, such as keeping you logged in while moving between pages.
Persistent cookies: cookies that remain on your device for a defined period or until you delete them. They help us remember your preferences (for example, language or region) and understand returning user behavior.
First-party cookies: set by viperspin-aussie.com to support core site functions and user experience.
Third-party cookies: set by service providers such as analytics or advertising networks to provide aggregated statistics or, where applicable, targeted advertising.

Purposes of Cookies

Strictly necessary / functional: required for the website to function properly (for example, security features, login, navigation, and access to account areas).
Analytics and performance: used to understand how visitors use the site, which pages are popular, and how we can improve usability and performance.
Advertising and marketing: used, where applicable and permitted, to deliver relevant promotional content and to measure the effectiveness of campaigns.

Managing Cookies

You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect the functionality and performance of viperspin-aussie.com.
Where we provide an internal cookie or privacy settings panel, you may use it to adjust non-essential cookie preferences.

Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Technical and Organizational Measures

Encryption in transit: data transmitted between your browser and viperspin-aussie.com is protected using TLS 1.2 or higher (HTTPS) to reduce the risk of interception.
Encryption at rest and access controls: where feasible, we store sensitive data in encrypted form and apply strict access controls so that only authorized personnel and systems can access it on a need-to-know basis.
Authentication and account protection: we use secure password hashing and may support additional authentication measures to reduce the risk of unauthorized account access.
Monitoring and logging: we maintain logs and monitoring systems to detect unusual activity, potential fraud, or security incidents.
Staff training and confidentiality: employees and contractors with access to personal information are bound by confidentiality obligations and receive training on privacy and security practices.
Incident response: we maintain processes to investigate, mitigate, and notify relevant parties of data breaches where required by law.

While we implement measures consistent with industry practice, no system can be guaranteed as completely secure. You are also responsible for keeping your login credentials confidential and for taking reasonable steps to secure your devices.

Complaints & Contacts

If you have questions, concerns, or complaints about how we handle your personal information, you should contact us first so we can attempt to resolve the issue directly.

How to Contact Us

E-mail (primary channel): [email protected] (please include "Privacy Complaint" in the subject line where appropriate).
Website: if a contact form or support ticket system is available on viperspin-aussie.com, you may use it and indicate that your issue relates to privacy.
Postal address: please refer to the address details displayed in the website footer or licence information as the current mailing address of the operator, until a specific privacy mailing address is published.

Complaint Handling Procedure

Submission: submit your complaint with sufficient detail (including your account identifier, if applicable, and a description of the issue).
Acknowledgment: we will acknowledge receipt of your complaint within a reasonable period (normally within 7 days).
Investigation: we will investigate the matter, which may involve asking you for additional information.
Response: we aim to provide a substantive response or proposed resolution within 30 days from receiving all necessary information.

Escalation to Authorities

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in your country of residence. For users located in Australia, this may include the Office of the Australian Information Commissioner (OAIC). If you are located in another jurisdiction, you may contact your local data protection authority or privacy regulator.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs of viperspin-aussie.com and the Viper Spin project.

Notification of Changes

Website notice: we will post the updated Privacy Policy on viperspin-aussie.com and revise the "Last updated" date shown below.
E-mail or in-account notifications: where changes are material, we may also notify you by e-mail, account message, or prominent banner on the website.
Advance notice: where required by law or where changes significantly affect your rights, we will provide at least 30 days' notice before the updated terms take effect, unless a shorter period is necessary to comply with legal obligations.

If you do not agree with the updated Privacy Policy, you may close your account and cease using viperspin-aussie.com before the changes take effect. Continued use of the services after the effective date constitutes acceptance of the updated terms.

Last updated: January 2025 (intended to remain effective, subject to further updates, through at least 31 December 2026).